01
Login & Account Access
Work through common sign-in and account-access problems safely.
- Login problems
- Password and username issues
- Browser troubleshooting
- Authentication and 2FA
- Recovery-code safety
Help Topics
Choose a topic to find practical self-service guidance.
02
Email Problems
Troubleshoot common sending, receiving, and mailbox issues.
- Cannot send or receive
- Missing or delayed messages
- Spam and junk mail
- Blocked senders
- Attachments and filters
03
Mobile & Desktop
Guidance for applications, browsers, devices, and synchronization.
- Android and iPhone/iPad
- Windows, macOS and Linux
- Browser problems
- Application updates
- Synchronization
04
Privacy & Security
Learn practical ways to protect an email account from scams and attacks.
- Strong passwords
- Two-factor authentication
- Phishing protection
- Fake support sites
- Remote-access scams
05
Contacts & Calendar
Resolve common synchronization and organization problems.
- Contact synchronization
- Import and export
- Calendar synchronization
- Time-zone problems
- Notifications
06
Billing & Subscription
General guidance for subscription and payment troubleshooting.
- Subscription questions
- Payment troubleshooting
- Upgrade or downgrade
- Cancellation guidance
07
General Troubleshooting
Start with simple, safe checks before moving to advanced support.
- Check connectivity
- Update software
- Restart the application
- Test another browser or device
Common Troubleshooting
Follow these steps without sharing sensitive account information.
- 1Confirm your internet connection is working normally.
- 2Check the email address and password for typing errors.
- 3Update your browser or email application.
- 4Restart the application and device when appropriate.
- 5Test another supported browser or device.
- 6Use the provider's official documentation for provider-specific problems.
Privacy & Security
Protect your account and recognize common support scams.
- ✓Never share your password or one-time authentication code.
- ✓Never share recovery codes.
- ✓Never allow unsolicited callers to remotely control your computer.
- ✓Check the domain before entering credentials.
- ✓Be cautious of urgent account-compromise or virus claims.
Remember: use the email provider's official website for account recovery and provider-specific assistance.
Frequently Asked Questions
Quick answers to common Tutanota email questions.
How do I troubleshoot a login problem?
Check your address, password, connection, browser version, and any error message. Use the provider's official recovery process for account-specific issues.
What should I do if I forgot my password?
Use the provider's official password-recovery process. Never give your password or recovery information to an unsolicited third party.
Why am I not receiving emails?
Check your connection, spam folder, filters, storage, and synchronization. Testing the provider's official web interface can help identify a device-specific issue.
Why are emails going to spam?
Review spam settings and filters, and mark legitimate messages according to the provider's available controls.
Why is email not syncing?
Check connectivity, application updates, account settings, and device synchronization. Restarting the application can also help.
How do I troubleshoot 2FA?
Check the configured authentication method and device time settings. For account-specific recovery, use the provider's official support process.
How can I recognize a phishing email?
Be cautious of urgent requests, suspicious links, unexpected attachments, impersonation, and requests for passwords or authentication codes.
How can I identify a fake support website?
Check the domain carefully and be suspicious of copied branding, urgent warnings, unexpected phone numbers, remote-access requests, or requests for secret credentials.
Should I give my password to support?
No. Your password is private and should never be disclosed to support agents or unsolicited callers.
What should I do if someone asks for remote access?
Do not provide access to an unsolicited caller or website. Close the session and contact the relevant provider through its official website.
Need provider-specific assistance?
Use the official support website for the email provider you use. Verify the website address before entering any account information.
Visit Official Support